Application Status Updates
You will receive regular reminders to complete the Visa Outcomes form to notify us of your application status. This allows us to keep track of any regions that are having issues securing appointments etc. and better assist.
Visa Process for Current Employees
If you are a current Canonical employee, please follow the process outlined on the internal visa pages to request any supporting documents for border control or visa applications. Please ensure you request flexible flights (with a fee) via your Travel Management Company (TMC). As a reminder, applications should be for the destination country, Canonical is not able to cover the costs or provide supporting documents for applications made through alternative ports of entry.
If you would like Nomadic's support with your application, you can find more information on initiating an order with them on the Visas Pages..
If you require an employment certificate, please raise a ticket with Talent Experience.
Visa Process for Yet-to-Start New Hires
If you are a new starter, and do not yet have your Canonical email address, you will not be able to access the links above. Please fill out the Visa Document Request form and we will arrange your supporting documents for you.
We work with a visa provider, Nomadic, who are able to assist with visa applications for travel on Canonical's behalf, and will bill Canonical directly for any necessary fees. If you would like to benefit from this service, please use the consulation form to initiate your order with Nomadic. Please put 'Canonical' in the "company" field so your application is directed to the right team.
Please note: When applying for a visa, you must request flexible with a fee flights via your TMC or refundable if this isn't available for your itinerary. Applications should be for the destination country, Canonical is not able to cover the costs or provide supporting documents for applications made through alternative ports of entry.
Contact Details of Inviting Person/Company
If you need to provide contact details for the inviting company, please give the following:
Canonical Group Limited
5 New Street Square
London EC4A 3TW, United Kingdom
Tel: +44 20 8044 2176
If you need to provide contact details of someone within the company who has invited you, please give the staff directory details of the EA Team Member that has signed your letter, and the central Canonical phone number as above:+44 20 8044 2176.
Contact Details for the Hotel
If you are asked to give details of the hotel you will be staying at for your visa or e-visa process, please give the following:
Barceló Maya Riviera
Carr Chetumal Puerto Juarez km 266
77734 Riviera Maya, Mexico
Tel:+52 984 875 1500
Additional Documents
If you have been asked to provide a certificate of incorporation for the hosting company (Canonical Group Ltd), or confirmation from the venue that they have a contract to host this event with us, please download these below. Some embassies have required a brief sprint agenda summarising the schedule for the event - this is also below.
| Mexico Engineering Sprint Agenda |
| Mexico Induction Sprint Agenda |
| Mexico Roadmap Agenda |
| Venue Confirmation |
When to Cancel Attendance
Please check in with the visa agency/embassy you are applying with to confirm the below:
- The expected processing time to complete the application and receive the visa from the stage you are at now
- If it is possible to expedite this process. If there is a cost to expedite, please reach out to business-services@canonical.com for approval
If you are due to attend multiple events at the same venue, e.g. an Induction sprint and then an Engineering sprint, speak to your manager about what the latest reasonable arrival date would be before it is no longer worth attending those events.
If it is possible to receive your visa before the latest reasonable arrival date, please reach out to business-services@canonical.com for assistance changing your hotel and travel dates.
If it is not possible to complete the process in time for your travel, refer to the Canonical Library - Cancelling Sprint Attendance.
Border documents
Border documents can be generated via this form. We recommend also carry a copy of our insurance certificates, and the venue confirmation linked above.